INTERNAL UNION APPLICANTS WILL BE GIVEN FIRST CONSIDERATION
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DATE:9/25/17
STATUS:Regular, Full Time
SALARY RANGE:$37,256.34 - $46,412.13
TITLE:SUPPORTS COORDINATOR-DD SERVICES
GRADE:19
LOCATION:2140 E. Ellsworth Rd., Ann Arbor
UNION AFFILIATION:AFSCME 2733 Unit A
 
JOB SUMMARY
Under the supervision of a qualified professional Health Services Supervisor is responsible for working directly with consumers, natural supports and other service providers to achieve specific treatment/support outcomes for adults with developmental disabilities. The Supports Coordinator is responsible for completing needs assessment, developing and updating Individual Plans of Service using a Persona Centered Planning Process, coordinating and monitoring consumer services, directly assisting consumers in achieving desired outcomes and documenting consumer progress. In addition, the Supports Coordinator delivers skill building and other interventions directly and through referral to programming both within the organization and through community resources. All services are complete with a focus on self-determination, support and recovery.
As this position is an entry level professional positions, applicants must have mastery of all core competencies by the completion of the probationary period.
This is an alternatively staffed class, in which appointments may be made at LEVEL I or LEVEL II. Employees may advance to a LEVEL II or fully experienced level, after gaining the required experience, education and licensure/certification as outlined below:

LEVEL I-GRADE 19 is the entry level into this professional field in which applicants have basic desired competencies which include:

  • Basic knowledge of the use of the DSM- IV.
  • Knowledge of common signs and symptoms specific to individuals with developmental disability.
  • Knowledge of common mental health conditions, developmental disabilities, serious emotional disability in children, and mental health interventions
  • Knowledge of available community resources.
  • Ability to utilize sound judgment and practice autonomous decision-making.
  • Ability to represent the agency to the community, relatives and other interested persons in a manner that fosters understanding of the mental health needs of consumers, and the goals/mission of the organization.
  • Ability to assess safety for consumers and self.
  • Ability to manage crisis.
  • Cultural sensitivity and awareness of the role of culture in the delivery of services.
  • Delivery of culturally competent services including the ability to transform knowledge and cultural awareness into health and/or psychological interventions that support and sustain healthy client system functioning within the appropriate cultural context.
  • Knowledge of the impact of trauma and the basic tenants of trauma informed services
  • Awareness of the impact of poverty upon consumers.
Employees may advance to a LEVEL II or fully experienced level, after gaining the required experience, education and licensure/ certification as outlined below.

EXAMPLES OF DUTIES
Core functions

Assessment and Person Centered Planning:
  • Completes comprehensive consumer needs assessment, including updated assessments based on changes in consumer needs or circumstances.
  • Leads the development and maintenance of an Individual Plan of Service using a person centered planning process for all assigned consumers, assuring that IPOS are completed within mandated time frames
  • Assures that all outcomes are specific with regard to amount, scope and duration of service
  • Completes progress reviews at intervals defined by most current departmental policy.
Fostering self determination and improved quality of life:
  • Develops supportive relationship with assigned consumers to assure that the Person-Centered Planning process and all services are consumer driven.
  • Coordinates and collaborates with a consumer's network of care, including primary healthcare, family and natural supports.
  • Monitors and coordinates service delivery to consumers/families as specified in the IPOS.
  • Works with consumers to promote the outcomes specified in IPOS.
  • Directly supports consumers in resolving crises, coordinating additional services or supports where needed.
  • Supports individuals in developing crisis plans, which are incorporated into the IPOS
  • Provides individual or group skill building services across multiple life domains
  • Provides supportive, recovery oriented counseling within the context of other ongoing services
Resources / Collaboration and Advocacy

  • Assists consumers with budget planning to meet basic necessities; co-pays, housing costs etc. and Medicaid Deductibles.
  • Directly assists clients in securing and maintaining needed services and entitlements; e.g., housing, financial benefits, physical examinations, laboratory tests, etc.
  • Assists in systems advocacy to secure needed services for the clients from any service provider either internal or external to the Community Mental Health system.
  • Provides support and education regarding developmental disabilities
  • Provides education to consumers about their rights, and about navigating the mental health system.
Medication Support:

  • Provides oversight/assistance to consumer's requiring observance of medication adherence according to agency policy and after successful completion of medication training requirements.
Record Keeping

  • Documents consumer activity in relation to the outcomes specified in the IPOS.
  • Maintains complete and detailed records consistent with agency standards, procedures and requirements of third party funding and accreditation sources.
  • Keeps timely and accurate clinical records in the electronic health record system, including scheduled appointments, IPOS, progress reviews, assessment updates, progress notes, demographics and all other documentation as identified by the department or funders.
Organizational Development

  • Demonstrates alignment with the organization's vision and mission
  • Participates actively in performance improvement activities
  • Assures professional, ethical behavior and relationships
  • Observes all requirements of law and regulation with respect to Recipient Rights and confidentiality of health care
Within the first six months of hire, the employee will be expected to demonstrate competence in the following:

  • Knowledge about current trends in the field of developmental disabilities.
  • Knowledge of the Michigan Mental Health Code, including Recipient Rights and Grievance and Appeals.
  • Knowledge of community resources.
  • Ability to work both autonomously and as a member of a multidisciplinary team.
  • Ability to use supervision effectively, participating regularly in individual and /or group supervision and informing supervisor of critical issues as related to individuals served
  • Ability to provide leadership, as demonstrated by initiative and ownership of projects.
  • Ability to incorporate Person-Centered Planning principles into practice.
  • Ability to recommend services, including the recommendation to deny, reduce, suspend or terminate services.
  • Ability to communicate effectively with consumers, family members and other natural supports.
  • Ability to effectively prioritize work.
  • Competence in Self-Determination principles, evidence-based practices, and learning organization principles.
  • Willingness to actively engage in the professional development process.
  • Knowledge of how to access agency policies.
  • Demonstrated skill and knowledge of evaluation of mental health service needs
  • Demonstrated skill and knowledge of Service Authorization Process.
  • Demonstrated skill and knowledge of Service Eligibility Criteria and Medicaid-covered Services.
  • Demonstrated skill and knowledge of CMH, community services, support and other resources
  • Demonstrated skill and knowledge of treatment
  • Demonstrated skill and knowledge Grievance and Appeal rights and procedures
  • Knowledge of how to access agency policies and utilize on-line resources
  • Demonstrated skill and knowledge of evaluation of mental health service needs.
  • Demonstrated skill and knowledge of Service Authorization Process.
  • Demonstrated skill and knowledge of Service Eligibility Criteria and Medicaid-covered Services.
  • Performs other duties as assigned by the Supervisor.
Beyond six months:

Employee will continue to participate in on-going professional development activities, maintain all required professional development, and will be able to demonstrate increased competence in the skills required for the position.
In addition, the employee will maintain current professional license and renew license prior to expiration date. The employee will notify the employer of any change in driving record or legal status.
PHYSICAL DEMANDS
  • Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a computer monitor, and hearing and speech sufficient to communicate in person or over the telephone.
These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
EDUCATION AND EXPERIENCE
Minimum requirements are that applicants have:
  • A valid Michigan Driver's License and have a driving record that is acceptable to Washtenaw County Risk Management
  • No criminal background that would indicate the individual would be a risk to vulnerable populations.
A Bachelor's degree in social work, a minimum of 2 years of direct social work experience, plus one of the following:

  • Licensed in Bachelor's Social Work (LBSW) certification
  • A Limited Licensed Bachelor's Social Worker (LLBSW) certification may be considered if within 6 months of eligibility for LBSW. Completion of LBSW by completion of probationary period will be required.
  • Qualified Intellectual Disability Professional (QIDP) as defined by the Michigan Department of Community Health
Other qualified health professional licensure as required to provide services and able to receive Medicaid reimbursement and other third party reimbursement for mental health and/developmental disability services will be considered conditional upon verification by the Program Administrator that the individual credentials are consistent with most current Michigan Department of Community Health and Medicaid requirements at the time of hire.
Individuals in the job classification will be eligible for an upgrade to a LEVEL II - GRADE 21 by gaining:

  • Licensed Master's Social Worker (LMSW)
  • Four years or more of successful experience working with persons with developmental disabilities
  • Experience in providing individual and group therapy in modalities appropriate to individuals with developmental disability
LEVEL II Supports Coordinators would be expected to:

  • Conduct initial assessments to determine eligibility for services in the public mental health system
  • Provide individual and group therapy that treat individuals with an identified cor-occurring disorder of developmental disability and mental illness or substance use disorder
  • Conduct therapy groups that address issues such as sexuality, life skills, gender-specific groups, grief, substance abuse, etc. in a manner which would be beneficial to the developmentally disabled
  • Individuals in this classification may also provide skill building services across multiple life domains in conjunction with lower classified employees, however this will not be the primary focus of this classification
  • Dependent upon job assignment and programmatic needs individuals in the Level II classification may also provide services as described within the Level I classification
The number of positions at each level is determined by the department based on services needs and financial capability. When there are openings at a Level II, individuals current in the Supports Coordinator Level I job description who meet the minimum qualifications will be given first consideration.

This class description intends to identify the major duties and requirements of the job and should not be interpreted as all inclusive. Incumbents may be requested to perform job-related duties other than those outlined above, and may be required to have specific job-related knowledge for successful job performance.

FILING DEADLINE: 10/10/17

CONTROL NUMBER: 1709-641-1977-0008

AN EQUAL OPPORTUNITY EMPLOYER

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