INTERNAL UNION APPLICANTS WILL BE GIVEN FIRST CONSIDERATION

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DATE:9/2/13
STATUS:Regular, Full Time
SALARY RANGE:$36,164.18 - $45,051.57
TITLE:CLIENT SERVICES MANAGER
GRADE:19
DEPARTMENT:Community Support & Treatment Services
LOCATION:2140 E. Ellsworth Rd., Ann Arbor
UNION AFFILIATION:AFSCME 2733 Unit A
JOB SUMMARY
THIS IS A RE-POST

Under the supervision of a qualified professional Health Services Supervisor is responsible for working directly with consumers, natural supports and other service providers to achieve specific treatment/support outcomes for consumers with mental illness. The Client Services Managers are responsible for completing needs assessment, developing and updating Individual Plans of Service using a Person Centered Planning Process, coordinating and monitoring consumer services, directly assisting consumers in achieving desired outcomes and documenting consumer progress. In addition, the Client Services Manager delivers evidence based interventions directly and through referral to programming both within the organization and through community resources. All services are completed with recovery oriented focus.
As this position is an entry level professional position, applicants must have mastery of all core competencies by the completion of the probationary period.

EXAMPLES OF DUTIES
Core functions within the context of a recover oriented environment:

Assessment and Person Centered Planning:

  • Completes comprehensive consumer needs assessment, including updated assessments based on changes in consumer needs or circumstances
  • Leads the development and maintenance of an Individual Plans of Service using a person centered planning process for all assigned consumers, assuring that IPOS are completed within mandated time frames
  • Assures that all outcomes are specific with regard to amount, scope, and duration of service
  • Completes progress reviews at intervals defined by most current departmental policy
Fostering recovery, self determination and improved quality of life:

  • Develops supportive relationship with assigned consumers to assure that the Person-Centered Planning process and all services is consumer driven
  • Coordinates and collaborates with a consumer's network of care, including primary healthcare, family and natural supports
  • Monitors and coordinates service delivery to consumers/families as specified in the IPOS
  • Works with consumers to promote the outcomes specified in IPOS
  • Directly supports consumers in resolving crises, coordinating additional services or supports where needed
  • Supports individuals in developing crisis plans, which are incorporated into the IPOS
  • Provides individual or group skill building services across multiple life domains
  • Provides supportive, recovery oriented counseling within the context of other ongoing services
Resources / Collaboration and Advocacy:

  • Assists consumers with budget planning to meet basic necessities; co-pays, housing costs, and Medicaid Deductibles.
  • Directly assists clients in securing and maintaining needed services and entitlements; e.g., housing, financial benefits, physical examinations, laboratory tests, etc.
  • Assists in systems advocacy to secure needed services for the clients from any service provider either internal or external to the Community Mental Health system.
  • Provides support and education regarding mental illness and the stigma associated to mental illness.
  • Provides education to consumers about their rights, and about navigating the mental health system.
Record Keeping:

  • Documents consumer activity in relation to the outcomes specified in the IPOS.
  • Maintains complete and detailed records consistent with agency standards, procedures and requirements of third party funding and accreditation sources.
  • Keeps timely and accurate clinical records in the electronic health record system, including scheduled appointments, IPOS, progress reviews, assessment updates, progress notes, demographics and all other documentation as identified by the department or funders.
Organizational and Personal Development:

  • Fosters and promotes the organization's mission, vision and goals.
  • Demonstrates alignment with the organization's vision and mission.
  • Participates actively in performance improvement activities.
  • Assures professional, ethical behavior and relationships
  • Observes all requirements of law and regulation with respect to Recipient Rights and confidentiality of health care
Medication Support:

  • Provides oversight/assistance to consumer's requiring observance of medication adherence according to agency policy and after successful completion of medication training requirements.
Other duties may be assigned by the Health Services Supervisor or Program Administrator dependent on program needs.

KNOWLEDGE, SKILLS and ABILITIES
  • Knowledge of the principles of recovery and self-determination as related to mental health and co-occurring disorders
  • Basic knowledge of the use of the DSM- IV.
  • Knowledge of common signs and symptoms specific to the Adult Mental Health population.
  • Knowledge of common mental health conditions, substance abuse conditions and mental health treatment/support interventions.
  • Knowledge of available community resources.
  • Ability to utilize sound judgment and practice autonomous decision-making.
  • Ability to represent the agency to the community, natural supports and other interested persons in a manner that fosters understanding of the mental health needs of consumers, and the goals/mission of the organization.
  • Ability to assess safety for consumers and self.
  • Ability to manage crisis situations.
  • Cultural sensitivity and awareness of the role of culture in the delivery of services.
  • Delivery of culturally competent services including the ability to transform knowledge and cultural awareness into health and/or psychological interventions that support and sustain healthy client system functioning within the appropriate cultural context.
  • Knowledge of the impact of trauma and the basic tenants of trauma informed services
  • Awareness of the impact of poverty upon consumers.
Within the first six months of hire, the employee will be expected to demonstrate competence in the following:

  • Knowledge about current trends in the field of mental health.
  • Knowledge and practice of the principles of recovery
  • Knowledge of the Michigan Mental Health Code, including Recipient Rights and Grievance and Appeals.
  • Expanded knowledge of and demonstrated ability to access community resources.
  • Ability to work both autonomously and as a member of a multidisciplinary team.
  • Ability to use supervision effectively, participating regularly in individual and /or group supervision and informing supervisor of critical issues as related to individuals served
  • Ability to provide leadership, as demonstrated by initiative and ownership of projects.
  • Ability to incorporate Person-Centered Planning principles into practice.
  • Ability to recommend services for Person-Centered Planning, including the recommendation to deny, reduce, suspend or terminate services.
  • Ability to communicate effectively with consumers, family members and other natural supports.
  • Ability to effectively prioritize work.
  • Competence in treatment of co-occurring disorders, recovery based interventions, evidence-based practices, and learning organization principles.
  • Willingness to actively engage in the professional development process.
  • Knowledge of how to access agency policies.
  • Demonstrated skill and knowledge of evaluation of mental health service needs.
  • Demonstrated skill and knowledge of Service Authorization Process.
  • Demonstrated skill and knowledge of Service Eligibility Criteria and Medicaid-covered Services.
  • Demonstrated skill and knowledge of CSTS, community services, support and other resources.
  • Demonstrated skill and knowledge of Grievance and Appeal rights and procedures.
  • Proficiency in the use of the electronic medical record.
  • Demonstrated ability to meet all job duties within specified time frames.
  • Performs other duties as assigned by the Supervisor.
Beyond six months

  • Employee will continue to participate in on-going professional development activities, maintain all required professional development, and will be able to demonstrate increased competence in the skills required for the position.
  • In addition, the employee will maintain current professional license and renew license prior to expiration date.
PHYSICAL DEMANDS
  • Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a VDT screen, and hearing and speech sufficient to communicate in person or over the telephone. These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
EDUCATION AND EXPERIENCE
  • Minimum requirements are that applicants have a valid Michigan Driver's License and has a driving record that is acceptable to Washtenaw County Risk Management.
  • No criminal background that would indicate the individual would be a risk to vulnerable populations.
A Bachelor's degree in social work, a minimum of 2 years of direct social work experience, plus the following:

  • Licensed Bachelor's Social Worker (LBSW) certification
  • Limited Licensed Bachelor's Social Worker (LLBSW) may be considered if within 6 months of eligibility for LBSW. Completion of LBSW by completion of probationary period will be required.
  • Qualified Mental Health Professional as defined by the Michigan Department of Community Health
Other qualified health professional licensure as required to provide services and able to receive Medicaid reimbursement and other third party reimbursement for mental health and/developmental disability services will be considered conditional upon verification by the Program Administrator that the individual credentials are consistent with most current Michigan Department of Community Health and Medicaid requirements at the time of hire.

This classification level intends to identify the major duties and requirements of the job and should not be interpreted as all inclusive. Job related duties other than these may be required along with specific knowledge development and successful job performance.

FILING DEADLINE: 9/11/13

CONTROL NUMBER: 1309-641-1976-0063

AN EQUAL OPPORTUNITY EMPLOYER

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