Customer Services

Customer Service is happy to help you at any time, just call 734-544-3050 or 1.877.779.9707

The following are just some of the services we can assist you with:

• Orient you to our system and services
• Provide further assistance with understanding your available benefits or any problems relating to benefits, along with any charges, co-pays or fees
• Complaints or problems with any services you are receiving
• Accessing transportation services needed for medically necessary services, including specialty services identified by the Early and Periodic Screening, Diagnosis, and Treatment (EPSDT) program
• Information about providers who are accepting new consumers
• Access to information about our affiliate partners including annual reports, organizational charts, list of Board Members, board minutes, and board meeting schedule        ·         ·         ·         ·         ·         .

Customer Service hours are from 8:30 a.m. to 5:00 p.m., excluding Holidays and evening by appointment.

Language Assistance
If you use a TTY, please contact Customer Services at the following TTY phone number: 800-649-3777. Tell Michigan Relay to call 877-779-9707.