WCHO Health Services Access

Health Services Access is the central entry point for all Medicaid-eligible and indigent (uninsured) adults and children requesting Mental Health and/or Substance Abuse information and services in Washtenaw County.

Callers may receive health information and/or referrals to a variety of community services.  Individuals seeking mental health or substance abuse treatment services receive a clinical screening completed by a licensed behavioral health professional.

Requests for services are received 24 hrs/day.

Please call 734-544-3050 (local)    1-800-440-7548 (long distance)
                  1-800-649-3777 (TTY/TDD)     734-544-6726 (fax)

Monday, Tuesday, Thursday & Friday: 8:30 am - 5:00 pm  /  Wednesday:  9:30 am - 5:00 pm

Mental Health: Callers to Health Services Access are screened using criteria found in the Diagnostic and Statistical Manual of Mental Disorders (DSM-IV), the Regional Utilization Management & Service Authorization Guidelines and are referred to the appropriate level of intensity of available psychiatric and/or psychological services. Referrals are made to various community clinics, Medicaid-covered providers and Washtenaw County Commnity Support & Treatmentment Services (CSTS).

Substance Abuse: Health Services Access is the Access, Assessment and Referral (AAR) Services Agency for both Washtenaw and Livingston Counties, addressing the substance abuse treatment needs of Medicaid-eligible and indigent (uninsured) adults and adolescents.  Callers are screened using the American Society of Addiction Medicine (ASAM) Patient Placement Criteria for the treatment of Substance-Related Disorders. Substance Abuse Coordinating Agency.

For additional information, click here for the Health Services Brochure.