Support Services Measures of Success - Infrastructure Services
| Program |
Measurement |
2003 Actual |
2004 Actual |
2005 Actual |
2006 Actual |
2007 Target |
|---|---|---|---|---|---|---|
| System Uptime |
99% |
99% |
||||
| Fleet Services |
Satisfaction with the overall quality of our work and service |
65% | 61% |
75% |
||
| Operations & Maintenance |
Satisfaction with the overall quality of our work and service |
54% |
75% |
|||
| Network Services |
Satisfaction with the overall quality of our work and service |
68% |
85% |
|||
| Building and Grounds |
Satisfaction with the overall quality of service |
52% | NA | 59% | NA | 75% |
| Support Services Help Desk | Satisfaction with overall quality of service |
NA |
91% |
90% |
91% |
90% |
| Design & Build |
Satisfaction with the overall quality of our work and service |
55% |
|
73% | 80% |
