eGovernment Strategic Plan - Updated 2007

E-Government is defined as the availability of government business and information services in an online environment. With the continuing growth and increasing popularity of Internet technology, Washtenaw County is presented with tremendous opportunities to change the way it works as a government and continue to provide world-class customer service.

This Strategic Plan has been written to update the 2001 E -Government Strategic Plan to reflect the new needs and technological capabilities that have arisen. In doing so, the 2001 vision and goals are reaffirmed:

WashtenawCounty’s E-Government Vision:

Washtenaw County will provide enhanced government services anytime, anywhere through
web-based technologies

With the integration of internet technology into daily life, the County must consider how to best use it to provide, gather and disseminate information, including tailoring services to meet specific needs. The County has the following goals for this initiative.

Goal 1. Be Responsive to Washtenaw County Constituencies

The County will introduce efficient and useful services that address the particular needs of identifiable citizen subgroups.

Goal 2. Re-engineer/Reinvent Organizational Processes

Washtenaw County will update and web-enable business processes to best take advantage of internet technology.

Goal 3. Support and Further Implement Program Management

Washtenaw County will continue setting and achieving aggressive goals. The County will improve project oversight to ensure proper resource allocation, plan development, appropriate budgeting and the establishment of outcome metrics.

Goal 4. Maintain and Protect Data Architecture

The County will create new opportunities for collaborative analyses through continued support for functional and data collaboration. The County will also continue to address privacy and security concerns.

Goal 5. Enhance Scalability and Reliability of Network Infrastructure

The County will devote effort and resources to the expansion of infrastructure capacity, which is a key enabler of E-Government innovations.

Goal 6. Define New E-Government Services

Washtenaw County will provide better customer services and keep pace with best technology practices, choosing new applications and services in a purposefully opportunistic manner to meet citizen needs.

Read the Complete eGovernment Strategic Plan.