Frequently Asked Questions

Is Michigan Works! the same as ETCS?
ETCS is the department of Washtenaw County Government that is responsible with overseeing the employment and training services at the Washtenaw County Michigan Works! Service Center.
Where is the Service Center located?
The Michigan Works! Service Center is located at 304 Harriet Street in Ypsilanti.
Is assistance available for people who do not speak English?
Yes. Assistance is available to people who do not speak English.
Are the services at the Service Center free of charge?
Yes. All of the services available to job seekers are free of charge.

I need help with my job search. Is there someone I can speak to?
Yes. For one-on-one assistance, ask to speak to a Resource Room staff member. You can also participate in the free, weekly seminars offered at the center.
Do you have applications for state, county and city jobs?
Yes. Please ask the Resource Room staff how to access these applications.
Do you help youth/teens with their job search?
Yes. The Service Center staff provides assistance to all job seekers. Please ask to speak to a Youth/Teen representative.
Do you provide help with creating resumes?
Yes. Michigan Works! offers free resume writing classes each week at the Service Center. You can ask a Resource Room staff member for assistance on how to access our resume writing software tools on-line.
I do not know how to use a computer. Can you help?
Yes. Washtenaw Community College offers a free course called Computers Dont Byte at the Service Center.
Can you provide me with my employment history?
No. There is no agency that maintains work history records.

Can I get child care assistance?
Certain employment programs may offer child care assistance to participants.
How do I apply for food stamps?
You need to contact the Department of Human Services at 22 Center St., Ypsilanti MI 48198. The phone number is (734) 481-2000.
Do you have a program that pays for training?
Yes. For eligible participants, assistance may be available to pay for education and training. You need to visit a Michigan Works! staff member at the Service Center.

How do I apply for unemployment insurance?
You can apply for unemployment insurance online or by phone. For more information on how to apply, contact 1-866-500-0017 or on-line at http://www.michigan.gov/uia