Filing a Restaurant Complaint

The Department of Planning & Environment licenses and inspects over 1000 food service establishments in Washtenaw County. If you have had a negative experience at a food service facility that you would like to report to our Department, please follow the instructions below.

Note: We do not handle basic customer service complaints such as rude waitstaff, lost reservations, or slow service time. Please report these incidents to the restaurant's management.

For complaints regarding a retail grocery store, convenience store, party store, processing facility or warehouse, please contact:
Michigan Department of Agriculture
Phone: (517) 373-1060
www.michigan.gov/mda

For complaints regarding a restaurant, coffee shop, bar, catering facility, or other facility serving food directly to the public within Washtenaw County, please contact:
Washtenaw County Department of Planning & Environment
Environmental Services Division
705 N. Zeeb Rd., P.O. Box 8645
Ann Arbor, MI  48107-8645
Phone: (734) 222-3800
Fax: (734) 222-3930
Email: zeebcss@ewashtenaw.org

Please be prepared to provide the following information:

• Your Name, Address, and Phone Number (you can remain anonymous to the restaurant)
• Name of restaurant
• Location/address of restaurant (it must be in Washtenaw County)
• Date of incident
• Nature of complaint

If you believe you became ill from this incident, please see Reporting a Foodborne Illness!