FAQ

1. What type of assistance is covered thru this program?
2. What work is done in a furnace or boiler tune-up?
3. Furnace Repairs
4. When does a furnace qualify for replacement?
5. Are you replacing boilers?
6. Refrigerator replacement
7. Who is eligible?
8. Are mobile homes eligible to apply?
9. Are rental properties eligible for this program?
10. What information do you need to provide when applying?

1. What type of assistance is covered thru this program?

The program is designed to provide energy saving repairs. This can include a furnace or boiler tune-up, qualifying furnace or boiler repair, pipe wrap insulation, upgrading thermostat with a setback programmable thermostat, upgrading current showerhead with low-flow showerhead, and adding bathroom shower aerators. Certain furnaces and refrigerators that fall below set standards are eligible for a free replacement and installation.

2. What work is done in a furnace or boiler tune-up?

A furnace or boiler tune-up will include:

  • Check and test safety controls.
  • Check and adjust manifold pressure.
  • Check temperature rise and adjust air flow to meet manufacturer’s recommendations.
  • Clean burners, combustion chamber and heat exchanger surface when accessible.
  • Clean and inspect burner orifices.
  • Clean and inspect ignition system.
  • Inspect condensate drain piping, clean as needed.
  • Check for proper venting and for adequate combustion air (per code).
  • Inspect filter, replace standard 1” and 2” filters
  • Inspect blower, clean in place. Removal of blower assembly not included as part of the utility tune-up
  • Run equipment through complete sequence of operation.

3. Furnace Repairs

Minor repairs beyond the scope of a standard tune-up may be completed by the contractor if they can prevent a full replacement from being necessary.

4. When does a furnace qualify for replacement?

If, during the Test and Tune-up, a furnace is determined unsafe or un-repairable, it is eligible for a replacement. This determination will be done by the contractor and must comply in all respects with the applicable program regulations

5. Are you replacing boilers?

We are not replacing any boilers at this time

6. Refrigerator replacement

Refrigerators are eligible for replacement if they meet any one of the following parameters:

  • Date of manufacture (from intact label) is prior to 12/2000

 

7. Who is eligible?

This service is open to any single-unit DTE gas client (Mich Con Gas Co.) household within Washtenaw County. Eligibility is income based; any household falling below the income levels outlined below are eligible for Test and Tune program.

The income threshold for a family of:

  • 1 is $45,500
  • 2 is $52,000
  • 3 is $58,500
  • 4 is $65,000
  • 5 is $70,200
  • 6 is $75,400
  • 7 is $80,600
  • 8 is $85,800
Also, any participant in Food Assistance Program (FAP), Supplemental Security Income (SSI), State Emergency Relief (SER), Aid to Families and Dependent Children (AFDC), Temporary Assistance to Needy Families (TANF), The Heat and Warmth Fund (THAW), or Women Infant Children (WIC) is eligible.

8. Are mobile homes eligible to apply?

Mobile homes are treated the same as a site built home.

9. Are rental properties eligible for this program?

Families living in single-units rentals are eligible, but require the documented consent of the landlord. If a refrigerator is replaced, who ever owned the previous refrigerator retains the ownership of the replacement

10. What information do you need to provide when applying?

An applicant must provide documentation of either income or participation in an eligible program which would make the applicant automatically eligible.

To verify income an applicant must provide a copy of one of the following documents:

  • Three pay stubs from current employer; or
  • Soc. Sec. or other benefit letters that show a gross amount per month; or
  • Letter from an employer on their letterhead detailing income information

To verify participation in an approved program an applicant must provide a copy of documentation indicating current enrollment.

An applicant must provide proof of homeownership, or if they are rentars, completed Tenant/Landlord Agreements

Lastly, an applicant must provide a copy of a current DTE Gas/Electric bill or other home fuel bill

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